Patient Experience


Effective immediately, patients are allowed two visitors per day. We will allow minors who are at least 5 years old, as long as they are accompanied by the adult visitor at all times, and they do count as the patient's second visitor for the day.

All visitors must:
– Wear a mask
– Complete a temperature check
– Answer a set of screening questions


We aim to provide the most optimal setting for rehabilitation and recovery. To achieve this goal, we offer the following amenities:

  • 50 private, ADA-accessible patient rooms with features that promote independence as well as guest accommodations
  • A unit dedicated to stroke recovery and another dedicated to brain injury recovery
  • Coordinated care with all surgical and medical specialties that a Level I Trauma Center has to offer
  • Rooms specifically designed to treat dialysis patients
  • Ceiling lifts in select rooms to enhance patient safety
  • Adaptive kitchen for re-learning skills of daily living
  • Day rooms designed for patients and their families to gather and support one another
  • Transition apartment where patients can practice their independence before going home
  • Outdoor healing and mobility courtyard designed to promote safe community re-entry
  • Outdoor basketball court and golf area geared towards a more athletic-focused recovery
  • Flat-screen TVs
  • Complimentary Wi-Fi
  • Chapel for spiritual support
  • Peer counseling and support groups to assist in patient and family adjustment and coping

While visiting or staying with us, it is important to note the following guidelines that ensure the comfort of everyone in the hospital:

Cell Phone/Telephone

Patients and visitors may quietly use personal cellular phones inside the hospital so long as the devices do not interfere with patient privacy or the hospital’s healing environment. A telephone is located in each patient’s room.


Our patients are provided meals approved for their unique health conditions by a team of health care professionals and prepared with each patient’s treatment and recovery in mind. Visitors to the hospital may purchase snacks or hot meals in the cafeteria, located on the ground level.


Free parking is provided for patients and visitors in parking lots on the hospital campus.

Flower and Balloon Information

We restrict plants and flowers in patient-care areas where patients are highly immunosuppressed such as those with cancer or who are recovering from a transplant. Latex balloons are not permitted.

Pastoral/Spiritual Care

Our chaplains are available to address emotional and spiritual issues. Their services include individual and group consultations, prayer support and referrals to spiritual resources upon the patient’s discharge by the hospital.


Complimentary Wi-Fi is available for all patients and families. Users should note the connection is not encrypted and users assume all responsibility for access.

Pet Visitation and Dogs on Call

UW Health Rehabilitation Hospital realizes the importance of pet visitations in the recovery of our patients. If you are interested in having your dog or cat visit from home, please talk to your nurse for directions on what is needed in advance of that visit.

For our patients who are looking for alternative options, our hospital partners with Dogs on Call. Dogs on Call offers trained therapeutic pet visits for our patients who are interested in participating. Our hospital offers Day Rooms for these visits to take place. If you are interested in participating in therapeutic pet visits during your stay, please ask your nurse for more information.